BIG PLANS for improving cleanliness at Bracknell Leisure Centre (BLC) are underway, according to the site’s bosses.

Last week the News reported one resident’s concerns about hygiene at the Centre, claiming leisure managers were “not listening” to health and safety issues arising from unclean areas around the site.

Everyone Active, the company which took over the running of BLC, Coral Reef and Downshire Golf Complex from Bracknell Forest Council (BFC) in March 2018, responded saying it takes the quality of its leisure centre environment “very seriously”.

BFC councillors quizzed Everyone Active chiefs Mark Tennant and David Love about the cleanliness of the site at a meeting on Tuesday (September 10).

READ MORE: Council fails to invite almost 15,000 residents for 'vital' health checks

Mr Tennant revealed Everyone Active is undertaking a “significant change” to its cleaning programme by changing how cleaners work.

According to the manager, cleaners have traditionally started at 3am with no supervision and nobody to manage them.

Everyone Active is now going through plans to change these hours so cleaners will be on-site when residents are using the centre’s facilities, which means “they will be far more visible.”

Mr Tennant said: “Cleaning has been one of our challenges and we’ve got a significant investment starting this month in contract cleaners cleaning at Bracknell Leisure Centre.

“This will hopefully alleviate the feedback we’ve had around this.

“We’re taking our commitment to that really seriously.”

READ ALSO: Traffic warden patrols will increase in Ascot

A number of other cleaning operations are helping to “already” change quality standards at the site, including daily cleaning audits, deep cleans on Thursdays and inspections from ‘mystery shoppers’.

Earlier at the meeting, Mr Tennant said bosses had set up customer forums to increase communication with leisure centre users after they had seen “negative feedback on social media” from a “very vocal” “small minority.”

He added: “We have had challenges but it also needs to be acknowledged how many people are using the centre.

“We need to put it into context about how many people are using the centre versus how much negativity we are getting around cleanliness.

“That’s not to dismiss it and say it’s not been an issue, at times it’s not been good enough.

“We have put plans in place to address that and will continue to invest heavily in that.”

NOW READ: Boost for Ascot radio star's homes plan

Everyone Active bosses gave a presentation to councillors about the changes they are making at their leisure centres at a meeting on Tuesday, September 10.