A woman felt 'disappointed' after waiting more than two hours to get through to her GP surgery.

The patient who lives in Sandhurst has criticised the waiting times for doctor's appointment booked in at Sandhurst Group Practice.

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On Tuesday, September 29, a screenshot on her Apple phone shows she had been calling for more than two hours in the hope someone would answer.

She said: "I can't go in person to book, waiting over 2hrs on the phone and still no answer? Is this the solution?

"For nervous/anxious patients that may struggle to hold on for this long it is disappointing."

The lady said she was trying to book a smear test as she realised the importance of getting one done.

She added: "I'm waiting to book a smear test, kind of important. You can't book nurses appointments online and I had the door closed in my face when I tried to go in and book an appointment like a normal person.

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"Just so upsetting that this is so hard to access, and so vital to all young women who may be nervous about booking these kind of appointments."

Sandhurst Group Practice has explained they have been "experiencing issues" with their new telephone system.

As a result, they have limited the call queue in order to reduce waiting times for patients trying to book a GP appointment.

A spokesman from Sandhurst Group Practice said: "We would like to extend our apologies to all our patients who have had difficulties getting in touch with Sandhurst Group Practice during recent weeks. We have been experiencing issues with our new telephone system.

"Following a request from several patients and consultation with our Patient Participation Group, we had a call queuing system installed, but unfortunately there have been difficulties with the system allowing for an unlimited number of calls being added to a queue and at one point this exceeded 60.

"However, this has since been limited to a call queue of 20 to help reduce waiting times for our patients and we will continue to monitor the situation."

The surgery also said they have more than 50 smear tests booked for October which is a lot when dealing at an already "reduced capacity" due to covid-19.