A supermarket is asserting their position on Covid-19 rules for shoppers following a number of complaints from Bracknell residents.

Recent customers of Sainsbury's in Birch Hill expressed their frustrations after they were reportedly told mixed messages from the security staff.

One woman contacted the News after she claims she was refused entry into the store despite following the coronavirus guidelines.

Tracey Woodgate said she was wearing a face snood which covers her mouth and nose but was refused entry into the store.

She said: "They are stopping people including myself from entering the store unless they use the disposable face mask which they offered.

"I challenged a member of staff stating my snood was no different to what she was wearing except mine had no ear loops.

Tracey said she should have been let into the store as the government guidelines do not specify which type of face covering you use.

She also claims she visited another Sainsbury's store in Bracknell and wasn't stopped by security for the snood she was wearing as a face mask.

At the same store on Tuesday, January 26, a woman, who wishes to remain anonymous, tried to enter the store with her mum who is her support bubble.

At around 2pm, the customer was in the queue with her mum believing the fresh air and walk would "do her good."

She said: "We were queuing at Sainsbury’s Birch Hill and the security guard stopped us and said only one person in the shop. So I respected the rule in which there giving out but only to find out when I stood back she was letting couples in!

"I understand if your a career or single parent! But if there is a rule then is should be applied to everyone not just random people. I went up to her and said you just let that couple in she was adamant she didn’t and was very argumentative! This went on for five minutes and she therefore called security to which they didn’t say anything and didn’t have a valid answer for this action."

The News contacted Sainsbury's to find out what their policies are regarding people entering the store in pairs and face masks.

They pointed us to their most recent update dated Monday, January 11 from the chief executive.

In the statement it says: "When shopping in our stores, you must wear a mask or visor unless you have a medical exemption. And you should also shop on your own. Thank you for your support.

"Security guards will support our colleagues at the front of store and will challenge customers who are not wearing masks or who are shopping in groups. I know you’ll understand and support what we are trying to do.

"We have also significantly reduced the number of customers allowed in our stores at any one time to ensure social distancing is maintained at all times."